--- title: "Help & Support | AI Family Locator" description: "Get help with AI Family Locator: setup, invites, billing, refunds and privacy. Email support or browse answers to common questions." url: https://ailocator.app/support lang: en dateModified: "2026-10-18" --- Support # How can we help? Most questions are answered below. If not, write to us — a real person replies, usually within one business day. [**Email support**support@yeahapps.me](mailto:support@yeahapps.me) [**Older subscriptions**Stop renewals on an older recurring plan](https://ailocator.app/cancel) [**Billing & refunds**One-time passes and refunds](https://ailocator.app/legal/billing) ## Setup and location help - [How invitations and location requests work](https://ailocator.app/guides/how-location-requests-work) - [Location not updating on iPhone: a practical checklist](https://ailocator.app/guides/location-not-updating-iphone) - [Supported devices, privacy and product limitations](https://ailocator.app/product-facts) ## Frequently asked questions ### What makes AI Family Locator different? AI Family Locator combines a family location-sharing map for iPhone with customizable 3D character and vehicle markers and a built-in Family AI assistant. The assistant offers parenting ideas, menus, plans and bedtime stories. See the [3D family map](https://ailocator.app/features/3d-family-map), [Family AI chat](https://ailocator.app/features/family-ai-assistant) and [product facts and sources](https://ailocator.app/product-facts). Its US App Store listing is Family Locator: SOS & Check In, app ID 6816534113. ### How do I track a phone by number? Enter the number on this page, choose your plan and send the location request from the app. After they join and allow location access, shared positions appear in the app. Updates depend on permissions and connectivity. ### Can I find someone’s location by phone number? A phone number alone does not reveal a live GPS location. AI Family Locator lets you prepare an invitation; the member must install the app, accept and allow location sharing on their own device. ### Is there a free way to track location by phone number? Our [phone number lookup](https://ailocator.app/phone-number-lookup) is free and shows the country, line type and format. Live location needs the owner’s approval; the web family map is a one-time lifetime pass (see [pricing](https://ailocator.app/pricing)). See all [free phone tracker options](https://ailocator.app/free-phone-tracker). ### Does it work in my country and with my carrier? Location comes from the device, rather than access to a carrier’s private records. Each member needs a supported iPhone, the app, permissions and internet access. App and payment availability vary by region. ### Which phones are supported? The public sharing app requires iPhone with iOS 16 or later. Android is coming soon, with no confirmed public launch date. The paid browser map can be viewed on Android already; the person sharing must use a supported app. ### How accurate is the location? Accuracy and update timing depend on signal, device settings, permissions and connectivity. Check the time of the last update before relying on the map; an old pin is a last known position. ### Is it legal? Use location sharing only with the member’s knowledge and approval. The app requires an accepted invitation and location permission; you are responsible for following the rules that apply to your situation. ### Is this a subscription? No. Web passes are one-time payments for lifetime access, with no trial, no renewal and nothing to cancel. App Store subscriptions are separate. ### Can I use it on a computer? Yes. After payment the family map opens in any browser. Each family member installs the app and accepts your invitation before their location appears. ### I paid on the website. How do I open my family map? Open the web app at /app in any browser and sign in with the email you used at checkout; your family map opens at /app/map. Family members install AI Family Locator and accept your invitation. If anything is still locked, email support@yeahapps.me with your order ID. ### My family member isn’t showing on the map Check that they accepted your invite, that Location Services is set to “Always” for the app, and that their phone has a connection. The map shows the last known location and time. ### How do I delete my account? In the app, open Profile and choose Delete account, or email us from the address linked to your account. Source: [Original page](https://ailocator.app/support) · Last updated: 2026-10-18